Privacy Policy
Last updated: September 2026
INOXMATEC respects the privacy of visitors to this website and is committed to handling personal data responsibly and transparently.
INOXMATEC is a commercial brand operated by „ОКТА ИМПЕКС“ ЕООД, EIK 204846487, with registered office at 1 Dobrich St., 4000 Plovdiv, Bulgaria.
For the purposes of applicable data protection law, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), „ОКТА ИМПЕКС“ ЕООД is the data controller for personal data collected through this website.
For privacy-related enquiries, you may contact us at:
Email: info@inoxmatec.com
1. Personal data we collect
We collect personal data only where it is necessary for operating the website, responding to business enquiries, preparing quotations, maintaining website security, and understanding how the website is used.
Contact and Request Quote forms
When you contact us or submit a request through the website, we may collect information such as:
- company name;
- your name;
- email address;
- telephone number;
- industry or business sector;
- information you provide about your requirement, project, application, or enquiry;
- any other information you voluntarily include in your message.
You should avoid providing personal information that is not necessary for us to respond to your enquiry.
At present, the website is intended for business-to-business enquiries and is not designed for online purchases, consumer checkout, or payment processing.
2. How we use your information
Information submitted through the website may be used to:
- respond to your enquiry;
- understand your technical or commercial requirement;
- communicate with you about products or solutions that may be relevant to your request;
- prepare or discuss quotations;
- communicate with potential customers, suppliers, or commercial partners;
- maintain records of business correspondence;
- protect the security and proper operation of the website;
- analyse general website usage and improve the website.
We do not use information submitted through the contact form to automatically subscribe you to marketing newsletters.
3. Legal bases for processing
Depending on the circumstances, we process personal data on one or more of the following legal bases.
Steps requested before entering into a contract
Where you ask us for information, a quotation, or a potential commercial proposal, processing may be necessary in order to take steps at your request before entering into a contract.
Legitimate interests
We may process personal data where this is necessary for our legitimate business interests, including:
- responding to business enquiries;
- maintaining commercial correspondence;
- establishing and developing customer and supplier relationships;
- protecting the website from misuse or security threats;
- managing and improving our business website.
Where we rely on legitimate interests, we consider the interests and rights of the individuals concerned.
Consent
Where processing requires your consent, including certain non-essential website analytics technologies, we rely on your consent.
You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Legal obligations
In some circumstances, we may need to retain or disclose information where required by applicable law, accounting requirements, regulatory obligations, or a lawful request from a competent authority.
4. Google Analytics
This website uses Google Analytics 4, a web analytics service provided by Google.
Google Analytics helps us understand how visitors use the website, for example:
- which pages are visited;
- how visitors navigate through the website;
- approximate geographic and device information;
- traffic sources;
- general interaction with website content.
Analytics information is used to understand website performance and improve the visitor experience.
Google Analytics may use cookies or similar technologies and may process technical information such as IP-related information, device information, browser information, and interaction data.
For visitors in jurisdictions where consent is required, non-essential analytics technologies should be activated only after the visitor has provided the appropriate consent.
We do not use Google Analytics to intentionally identify individual visitors by name.
5. Cookies
The website may use cookies and similar technologies.
Some cookies may be necessary for the technical operation, security, or functionality of the website.
Other cookies, including analytics cookies, may be used to understand how visitors interact with the website.
Where required by applicable law, non-essential cookies will be used only after the visitor has provided consent.
Visitors will be able to manage their preferences through the website’s cookie consent mechanism once configured.
6. Website hosting, email and technical service providers
The website is operated using WordPress and relies on third-party technical providers for services such as:
- website hosting;
- server infrastructure;
- email delivery;
- website security;
- analytics;
- website plugins and technical functionality.
These providers may process limited personal or technical data where this is necessary to provide their services.
Where third parties process personal data on our behalf, we expect them to process that information in accordance with applicable data protection requirements.
7. Form submissions and email communications
When you submit an enquiry through the website, the information is transmitted to us and may also be stored within the WordPress form system used by the website.
Form notifications are delivered to:
We may retain correspondence and enquiry information where reasonably necessary to:
- respond to the enquiry;
- continue a business discussion;
- prepare or follow up on a quotation;
- maintain appropriate business records;
- establish, exercise, or defend legal claims where necessary.
We do not intentionally retain personal data for longer than necessary for the purpose for which it was collected.
8. Data retention
Personal data is retained only for as long as reasonably necessary for the relevant purpose.
The appropriate retention period may depend on factors such as:
- whether an enquiry develops into an ongoing commercial relationship;
- whether further communication is reasonably expected;
- contractual or accounting requirements;
- legal limitation periods;
- the need to maintain security or business records.
When personal data is no longer required, it may be deleted, anonymised, or securely archived where appropriate.
9. Sharing personal data
We do not sell personal data.
Personal data may be shared only where reasonably necessary with:
- website hosting or IT service providers;
- email service providers;
- analytics providers;
- professional advisers where necessary;
- public authorities where disclosure is required by law.
If an enquiry requires us to communicate with a potential manufacturer, supplier, logistics provider, or commercial partner, relevant business information may be shared where this is necessary to evaluate or fulfil the requirement.
We will not unnecessarily disclose your personal contact details to third parties.
10. International data transfers
Some service providers used by the website, including Google, may process information outside Bulgaria or outside the European Economic Area.
Where personal data is transferred internationally, appropriate legal safeguards should be used in accordance with applicable data protection law.
11. Security
We take reasonable technical and organisational measures to protect personal information from:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- disclosure;
- destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Your data protection rights
Subject to the conditions and limitations of applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete information;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing;
- receive certain personal data in a portable format;
- withdraw consent where processing is based on consent.
To exercise a data protection right, contact:
We may need to verify your identity before acting on a request.
13. Complaints
If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.
In Bulgaria, the supervisory authority is the Commission for Personal Data Protection (CPDP / КЗЛД).
You may also contact us first at info@inoxmatec.com so that we have an opportunity to address your concern.
14. Links to third-party websites
The website may contain links to websites operated by suppliers, manufacturers, partners, or other third parties.
We are not responsible for the privacy practices, content, or security of external websites. Visitors should review the privacy information of those websites separately.
15. Changes to this Privacy Policy
We may update this Privacy Policy when the website, our business activities, or applicable legal requirements change.
The latest version will always be published on this page together with its most recent update date.
Website operator
INOXMATEC
A commercial brand operated by:
„ОКТА ИМПЕКС“ ЕООД
EIK: 204846487
Registered office: 1 Dobrich St., 4000 Plovdiv, Bulgaria
Email: info@inoxmatec.com